Placing An Order

Q: I do not want to give my credit card information over the website. Can I still order?

A: Yes! Simply fill your basket and proceed to checkout. Enter any discount codes you have and then continue to payment page. Print the payment page with your total (less discounts and including shipping). Write a check to Seaside Naturals for the total amount and mail both the printed page and check to: Seaside Naturals

                                                Attn: Orders

                                                P.O. Box 2097

                                                Short Beach, CT 06405

Q: I am having problems checking out on your website. What can I do?

A: Try deleting your cookies. If you have problems after doing the following steps, please contact us for further assistance. To delete your cookies:

1.     Go to the “Tools” box on your toolbar

2.     Select “Internet Options”

3.     Select “Delete Cookies”

Q: I would like my local health food store to carry your products. Can you contact them?

A: If you send us their information we would be happy to contact them on your behalf. However, in our experience customers requesting our products to the store directly are much more effective then one of our representatives soliciting their business.

Q: How will my product be shipped?

A: We will ship all items UPS Ground service. They have the best track record for shipping heavy items and are the most reliable.

Q: Are your products in stock?

A: All of our products are in stock. In rare cases, however, we may take your order and then discover that the product is not available for immediate shipping. If some unforeseen occurrence delays your order, you will receive an email from Seaside Naturals letting you know when to expect your product, and we will work to fill your order as quickly as possible.

Q: Do you ship outside the continental US?

A: No. We have not found a carrier that is cost effective and reliable.

Q: Do you offer expedited shipping?

A: No. Due to the nature of these heavy products, the costs associated with shipping liquids are very high.

Q: Can you ship to a P.O. Box?

A: No. We need an actual, physical street address to ship your order.

Q: How long will it take to process my order?

A: It will normally take approximately 2-3 business days to process your shipment. In the case of unscented products, processing time may be longer as these are specialty items.

Q: Can I cancel an order?

A: Yes! You will have 24 hours to cancel an order before it is processed.

Q: How will I know when my order has been shipped?

A: Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each package that is sent.

Q: How can I track my shipment?

A: You will receive an email confirmation with a tracking number. You then contact the shipper directly to track your order. If your product has been sent without tracking confirmation, please wait until the estimated date of arrival to contact us. If the product has not arrived at your door within a reasonable amount of time, we will be happy to investigate the delay for you.

Q: How long will it take for my order to arrive?

A: Your order should arrive in no more than 10-15 business days, depending on the shipping method -- usually much sooner than that. Approximate expected transit times for each shipping method are as follows, but are not guaranteed:
UPS Ground shipping in the continental U.S. -- 3 to 5 business days after shipping (may take longer if
there are postal delays)